Privacy Policy

TrialWire is committed to protecting your privacy. This Privacy Policy explains how TrialWire Pty Ltd (“TrialWire”, “we”, “us”, or “our”) collects, uses, discloses, and protects information when you visit or use our website and related services (the “Site”).

Importantly, TrialWire does not collect, store, or process any patient health data or personal medical information via this website.

1. Scope of this policy

This Privacy Policy applies to:

• Visitors to the TrialWire website.

• Individuals who contact us via web forms, email, phone, or other channels shown on the Site.

This policy does not apply to:

• Clinical trial sponsors, CROs, research sites, or other customers’ internal systems.

• Any third‑party websites or services linked from the Site. Those services are governed by their own privacy policies.

2. No patient data collected

• TrialWire does not use the Site to collect:

  • Protected health information (PHI).

  • Medical records or diagnoses.

  • Clinical trial eligibility responses or screener data.

• Any patient-related processing for sponsors is performed through separate, secure environments and integrations that are not accessible via the public Site and are subject to separate contracts and data protection terms.

If you are a patient or participant, do not submit any medical or sensitive information through our general contact forms or email addresses listed on the Site.

3. Information we do collect

When you use the Site, we may collect the following limited categories of information:

3.1 Information you provide directly

• Contact details when you submit a form or contact us, such as:

  • Name.

  • Work email address.

  • Company name and role.

  • Phone number (optional).

  • Message content (e.g., inquiry about a trial, partnership, demo).

This information is used only to respond to your inquiry, provide requested information, and manage our business relationship.

3.2 Automatically collected technical data

When you visit the Site, typical web analytics tools may automatically collect:

• IP address and approximate location (city/region).

• Browser type and version.

• Device type and operating system.

• Referring pages and pages visited.

• Date and time of visits and basic usage patterns.

This is used in aggregated form to understand website performance, detect errors, and improve content.

4. How we use your information

We use the limited information collected via the Site to:

• Respond to enquiries, demo requests, partnership discussions, and support queries.

• Operate, maintain, and improve the Site and its content.

• Analyse aggregated usage trends to inform marketing and product decisions.

• Comply with applicable legal obligations and respond to lawful requests.

We do not sell your personal information and do not use information collected via the Site to build patient profiles or make automated medical decisions.

5. Legal bases (if you are in the EEA/UK)

Where applicable data protection law (e.g., GDPR/UK GDPR) applies, we rely on the following legal bases:

• Legitimate interests: To operate our website, respond to enquiries, improve our services, and prevent misuse.

• Consent: Where required for specific cookies/analytics or when you opt in to receive marketing communications.

You may withdraw consent at any time (for example, by using unsubscribe links in emails).

6. Cookies and analytics

The Site may use cookies and similar technologies to:

• Enable basic site functionality.

• Remember certain preferences.

• Support anonymised analytics (e.g., page views, navigation flows).

You can control cookies through your browser settings or local consent banner where provided. Some features may not function properly if cookies are disabled.

7. How we share information

We may share limited information collected via the Site:

• With trusted service providers (e.g., hosting, analytics, CRM, email providers) who process data on our behalf under appropriate data protection terms.

• With professional advisers (e.g., legal, accounting) where reasonably necessary.

• If required by law, regulation, legal process, or governmental request.

• In connection with a merger, acquisition, or other business transaction, subject to appropriate protections.

We do not disclose patient data via the Site and do not sell personal information.

8. International transfers

TrialWire may process information using infrastructure or service providers located in different countries. Where required by law, appropriate safeguards (such as standard contractual clauses) are used for international data transfers.

9. Data retention

• Contact and business enquiry information submitted via the Site is retained only as long as needed to:

  • Respond to your request.

  • Maintain a record of communications with customers/prospects.

  • Comply with legal and regulatory requirements.

We regularly review and securely delete or anonymise information that is no longer needed.

10. Security

We use commercially reasonable technical and organisational measures to protect information collected via the Site against unauthorised access, loss, misuse, or alteration. However, no internet transmission or storage system can be guaranteed to be fully secure.

Do not send sensitive medical or financial information through general contact forms or unencrypted email.

11. Your rights

Depending on your location, you may have rights in relation to your personal information, such as:

• Access to the personal information we hold about you.

• Correction of inaccurate or incomplete information.

• Deletion of your personal information, in certain circumstances.

• Restriction or objection to certain processing.

• Portability of data you provided, where technically feasible and applicable.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before completing your request.

12. Children’s privacy

The Site is intended for use by adults in a business context and is not directed to children. We do not knowingly collect personal information from children via the Site. If you believe a child has provided personal information to us, please contact us so that we can delete it.

13. Third‑party sites and services

The Site may contain links to third‑party websites or services. TrialWire is not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third‑party sites you visit.

14. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates when changes were most recently made. Material changes will be posted on this page and, where appropriate, notified to you by other means.

15. Contact us

If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise your rights, please contact:

TrialWire Pty Ltd
support@trial-wire.com